Terms of Service

ChargeSuite is an AI-powered regulatory compliance and grid revenue optimisation platform for EV charging operators (“CPOs”) operating in Germany and the European Union. The Service includes:

• Compliance Brain: RAG-based AI system trained on German and EU EV charging regulations (AFIR, Eichrecht, EnWG, LSV, BDEW, CRA, ISO 15118) that answers compliance questions with cited regulatory sources
• Gap Analysis: Automated assessment of the Customer's regulatory gaps with prioritised action plans and cost estimates
• Regulatory Alerts: Deadline monitoring and change notifications for applicable regulations
• V2G Optimisation (GridBrain): Revenue optimisation for Vehicle-to-Grid events, subject to compliance validation
• Subsidy Matching: Identification and eligibility assessment of applicable EV infrastructure subsidies
• CPMS Integration: Read-only connectivity to the Customer's existing Charge Point Management System via supported APIs
• Reporting: Automated DATEX II and intelligence reports

The Service does not manage chargers directly, communicate via OCPP, or process end-customer payments. All AI-generated outputs are advisory only and do not constitute legal advice. Customers must independently verify compliance requirements with qualified legal counsel.

The Service is offered on the following subscription tiers. Feature availability and usage limits are detailed on the Pricing page:

ChargeSuite reserves the right to modify pricing with 60 days written notice to existing subscribers. Price changes do not apply to prepaid annual subscriptions until renewal.

Subscriptions are billed via Stripe in advance on a monthly or annual basis. The following payment terms apply:

• Monthly subscriptions are billed on the same calendar day each month. Annual subscriptions are billed at the start of each annual period at a discounted rate (where applicable).
• All fees are exclusive of applicable taxes (VAT/USt). Customers in Germany will be charged VAT at the applicable rate unless a valid reverse-charge mechanism applies.
• Payment is due immediately upon invoice issuance. Overdue amounts accrue interest at 9 percentage points above the ECB base rate per annum under German law (BGB § 288).
• In the event of failed payment, ChargeSuite will attempt to collect for 7 days before suspending the account. Service resumes upon receipt of payment.
• Refunds are not available for partial months except as required by applicable law.

ChargeSuite commits to the following service levels for paid Professional and Enterprise tier customers:

If monthly uptime falls below 99.5%, affected Customers are entitled to a service credit equal to 5% of the monthly subscription fee for each full percentage point below the SLA threshold, up to a maximum of 30% of the monthly fee. Credits must be claimed within 30 days and will be applied to the following invoice. SLA credits are the Customer's sole remedy for downtime.

Customer data: All data uploaded or generated by the Customer (operator profiles, charger inventories, compliance Q&A content, session metadata) remains the exclusive property of the Customer. ChargeSuite processes such data solely to provide the Service and as described in our Privacy Policy.

Platform IP: ChargeSuite retains all rights, title, and interest in the Service, including the Compliance Brain AI system, RAG pipeline, GridBrain optimisation algorithms, regulatory corpus, and all associated software, documentation, and trademarks. Nothing in these Terms grants the Customer any rights in the platform beyond the limited licence to use the Service set out herein.

Feedback: Any feedback, suggestions, or improvement ideas provided by the Customer may be used by ChargeSuite without restriction or compensation.

Customers must not:

• Use the Service for any unlawful purpose or in violation of applicable regulations
• Attempt to reverse-engineer, decompile, or extract the underlying AI models or regulatory corpus
• Resell, sublicense, or make the Service available to third parties without written consent
• Transmit malicious code, launch denial-of-service attacks, or attempt to gain unauthorised access
• Use the Service to process data relating to individuals without a valid lawful basis under GDPR
• Represent AI-generated compliance outputs as formal legal advice to third parties

To the maximum extent permitted by applicable law:

• ChargeSuite's total aggregate liability for any claims arising under or related to these Terms in any 12-month period is limited to the fees actually paid by the Customer in that period.
• ChargeSuite is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or business interruption, even if advised of the possibility of such damages.
• ChargeSuite makes no warranty that the Service will be error-free, that AI-generated compliance outputs are legally complete or accurate, or that use of the Service will ensure regulatory compliance. All outputs are advisory.
• Nothing in these Terms limits liability for (i) death or personal injury caused by negligence, (ii) fraud or fraudulent misrepresentation, or (iii) any other liability that cannot be excluded under German law.

By the Customer: Monthly subscribers may cancel at any time with effect from the end of the current billing period. Annual subscribers may terminate with 30 days written notice; refunds are proportional to unused months.

By ChargeSuite: ChargeSuite may terminate or suspend the Service with 30 days written notice for any reason, or immediately in the event of material breach of these Terms, insolvency, or activity that poses a security or legal risk.

Data export: Upon termination, the Customer has 30 days to export their data via the dashboard export function or by requesting a data export at [email protected]. After 30 days, data will be deleted in accordance with our Privacy Policy.

Each party agrees to keep confidential the other party's non-public business information disclosed in connection with the Service (“Confidential Information”). Confidential Information does not include information that is (a) publicly known, (b) independently developed without reference to the disclosing party's information, or (c) required to be disclosed by law.

ChargeSuite may modify these Terms with 30 days written notice to registered Customer contacts. Continued use of the Service after the notice period constitutes acceptance of the revised Terms. For material changes, Customers who do not accept the revised Terms may terminate their subscription within the notice period without penalty.

These Terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Frankfurt am Main, Germany. Mandatory statutory provisions regarding jurisdiction of the Customer's place of establishment remain unaffected.

• Entire agreement: These Terms, together with the Data Processing Agreement and any executed Order Form, constitute the entire agreement between the parties and supersede all prior representations.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
• Waiver: Failure to enforce any right does not constitute a waiver of that right.
• Assignment: ChargeSuite may assign these Terms in connection with a merger, acquisition, or sale of assets. Customer may not assign without prior written consent.
• Notices: Legal notices must be sent to [email protected] and to the Customer's registered contact email.